So be our guest and order one day invitation sample in the design and colour you like... for free! We do only offer one sample free of charge though, so if you do want additional samples, these will be charged at the normal invite cost. Any additional standard samples bought however, will be fully refundable against a placed order*. Send your sample requests to samples@mooksdesign.co.uk
* Please note that this does not apply to Bespoke sample packs.
Place your order
Decide which stationery design you'd like, plus the items that you require (invitations, reply cards, menu's etc) then you can either:
a) download a PDF order form. Choose from either Wedding or Baby, print it out and fill it in by hand, then post it back to us at
Mooks Design Ltd
19 Station Road
Marlow
Bucks
SL7 1NL
or download an MS Word order form — again you can choose either Wedding or Baby. Then simply fill it in on your computer and email it back to us at sales@mooksdesign.co.uk
Alternatively, contact us and we can send you one in the post or by email.
b) OR easier still, simply email your order over to us - outlining your order quantities, wording and contact details - and we will process your order from there!
We will then send you an invoice, plus your digital proofs.
Payment must clear in full before any items are sent to print.
Mooks can now accept credit card payments via Paypal! Please be aware, however, for customers wishing to pay using this method, there will be a 4% surcharge added to your final invoice total!
Alternatively monies can still be paid directly into the bank, via bank transfer - please contact us for details - or by cheque. Please make cheques payable to Mooks Design Limited.
The finer details
Send us the wording for your invitations, order of service, menu's etc, ideally by email or on a MS Word document. If you are not sure how to word your invitations, firstly go and have a look at our wording examples for some inspiration... if you're still unsure, let us know all the details and we can arrange that for you!
Also at this stage, if you are ordering from the Portrait range please send us the image that you would like to use. Either email us a
high-res jpeg (300dpi please!) or you can send a hard-copy through the post. The original will be returned to you when your stationery order is despatched. Please ensure that either format is clearly labelled with your name and address.
Proofing
We will then produce your stationery and you'll receive an electronic proof for checking* We recommend that you take your time when checking your final proofs. Be thorough — don’t rush! Then email your approval and we'll organise the rest!
*If you'd prefer a paper proof instead, let us know and this can be arranged.
As soon as we receive your approval for print, your stationery order will be printed and despatched to you by secure delivery.
TERMS AND CONDITIONS
Samples
Mooks Design Limited offers one sample free of charge, but if additional samples are required, these will be charged at the listed, full price item cost. Any additional samples bought will be fully refundable against a placed order. We will always endeavour to send the exact design and colour you have requested but sometimes this isn’t possible therefore we will send you the closest alternative. Please be aware that during busy periods, samples could take up to 4 weeks to arrive. If you are in a hurry please let us know and we will do the best we can to assist you.
Please Note: Samples are printed on white card-stock only unless otherwise requested. Print colours may vary when printed on other card finishes or colours.
Proofs
Electronic PDF proofs will be created and emailed to the client for checking unless otherwise requested. Alternative hard copy proofs are printed on A4 paper and are not indicative of finished print quality. Proofs are produced for the client to check the layouts — design and wording etc prior to printing. Mooks Design Limited cannot be held responsible for any typing or image errors noticed after the proofs have been checked and client approval given. Any amendments required must be submitted via email or marked up on the original paper proof, signed and returned. Subsequent proofs will be black and white or in PDF format. Any amendments made after final approval and printing will be charged accordingly.
Copyright
All designs on this site are the sole property of Mooks Design Limited and are protected by copyright. They may not be reproduced in any form without the permission of Mooks Design Limited. Any improper or illegal use of the designs will be pursued.
With regards to copyright permission for hymns and poems you wish to use within your Order Of Service/Ceremony. Please seek permission to use any material from your vicar or registrar before you ask us to include it in your stationery.
Prices
All prices are subject to change without notice. Once your order has been confirmed and your invoice paid, however, the prices are secure. All prices shown include VAT.
Payment
Payment should be made in full at the time of order. Funds must be cleared before we print your wedding stationery.
Timings
For wedding stationery, please allow at least 6 to 8 weeks from receipt of order to delivery.
If you require a shorter delivery time, do let us know and we will try our best to meet your deadline. In very urgent cases we can offer an express service. This will, however, incur an additional cost of £100 for Off-The-Peg ranges. Price on application for Bespoke stationery. Please contact us for more details.
PLEASE NOTE:
We require a complete list of guest names for seating plans, and place-cards printed with guests names, NO LATER THAN 3 WEEKS BEFORE YOUR WEDDING DATE. If names are supplied after this time, there is a chance that we will not be able to meet the deadline and on these occasions, Mooks Design cannot be held responsible for stationery arriving later than required. If we do not receive your complete guest list at least 3 weeks before the date of your wedding, payment for goods arriving late WILL NOT BE REFUNDED.
For baby stationery we will endeavour to turn around orders within 10 working days from receipt of order. Again, an express service is offered with an added cost of £50.
Packing, Postage & Delivery
We take absolute care and attention when packaging your stationery. Safe and appropriate packaging is always used. Postage and packing charges are £12 next-day-delivery on all orders to the UK and Northern Ireland (this may increase for larger orders). A signature will be required on delivery to provide proof of receipt.
International Delivery
We can also deliver to Europe, USA, Canada and Australia if required. All our stationery is invoiced in UK sterling and payment can be made by international bank transfer. Please contact us with regards to delivery costs as these vary depending on weight and destination.
The ordering process and lead times for international customers are the same as the UK. However, proofs will be emailed PDF’s rather than printed hard-copies (if printed proofs are requested lead times will increase accordingly).
Availability of Materials & Colour Variation
Orders are subject to availability of materials. In the event of supply difficulties Mooks Design Limited will inform you immediately to discuss alternative materials or designs.
For orders that are printed in separate batches or split over a time period, there is always a possibility of colour variation or print discrepancy. This is due to items being printed using different equipment or ink batches. Whilst we would always endeavour to get an exact colour match, please be aware that there is a possibility that items may not be identical in respect of colour and print quality. Payment for colour discrepancies WILL NOT BE REFUNDED.
Cancellations, Loss or Damage
If an order is cancelled, 50% of the full order cost will be chargeable in order to cover any design work already completed at the time of cancellation. Once proofs are signed off and approved however, a refund will no longer be possible and orders must be paid for in full.
Please be aware that Mooks Design Limited cannot be held responsible for any loss or damage once an order has been despatched and signed for.
